Privacy Policy

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Last updated: July 2026

1. Introduction
ALL IN HEALTH ("we", "us", "our") operates www.allinhealth.co.za. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and aligned with the General Data Protection Regulation (GDPR) for our international customers.

Contact for all privacy matters: hello@allinhealth.co.za

2. What Information We Collect
We collect only what is strictly necessary to process your order:
- Full name
- Delivery address
- Email address
- Phone number
- Payment confirmation (we do not store card details — these are handled by our payment processor)

3. Why We Collect It
- To process and fulfil your order
- To communicate order status and delivery updates
- To comply with South African tax and consumer protection law (SARS, CPA)

4. Who We Share It With
We do not sell, rent, or trade your personal information. We share it only where operationally essential:
- Our courier partner — to deliver your order
- Our payment processor — to process your payment securely

No other third parties receive your data.

5. How Long We Keep It
- Order records: 5 years (required by SARS and the Consumer Protection Act)
- Support correspondence: 2 years
- All other data: deleted once no longer needed

6. Cookies
We use essential cookies only — these are required for the site and checkout to function. We do not use advertising or tracking cookies.

7. Your Rights
Under POPIA (and GDPR where applicable), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Object to processing of your information
- Lodge a complaint with the Information Regulator of South Africa (www.inforegulator.gov.za)

To exercise any of these rights, email us at hello@allinhealth.co.za. We will respond within 5 business days.

8. Security
We use ProtonMail for all business email communication — an end-to-end encrypted, privacy-first email provider. Your data is handled with industry-standard security measures.

9. Changes to This Policy
We may update this policy from time to time. The current version will always be available at allinhealth.co.za/privacy-policy. Continued use of the site after changes constitutes acceptance.

10. Contact Us
For any privacy-related queries: hello@allinhealth.co.za
Farm 25, Jakkalskraal, Bitou, Plettenberg Bay, Western Cape, 6606, South Africa