Return & Refund Policy

Last updated: July 2026

1. Our Commitment
At ALL IN HEALTH is that we want you to be completely satisfied with your purchase. This policy is compliant with the Consumer Protection Act 68 of 2008 (CPA) of South Africa.

2. Cooling-Off Period (Direct Marketing Purchases)
If you purchased as a result of direct marketing (e.g. via email, social media ad, or promotional message), you have the right to cancel your order within 5 business days of receiving your goods, without penalty and without giving a reason, in accordance with Section 16 of the CPA.

3. Change of Mind Returns
If you change your mind about a purchase:
- You may return the item within 14 days of receiving it
- The item must be unused, unopened, and in its original packaging
- You are responsible for return shipping costs
- We will process your refund within 7 business days of receiving the returned item

4. Hygiene Exception
For health and safety reasons, we are unable to accept returns on any health or beauty products that have been opened, used, or where the seal has been broken. This exception applies unless the product is defective.

5. Defective or Damaged Goods
In accordance with Section 56 of the CPA, if a product is found to be defective within 6 months of purchase, you are entitled to:
- A repair of the item
- A replacement of the item
- A full refund

To report a defective item, email hello@allinhealth.co.za with:
- Your order number
- A description of the defect
- Clear photographs of the item and packaging

6. Incorrect Items
If you receive an incorrect item, contact us within 7 days of delivery at hello@allinhealth.co.za. We will arrange collection and send the correct item at no additional cost to you.

7. How to Return an Item
- Email hello@allinhealth.co.za with your order number and reason for return
- Wait for our confirmation and return instructions before sending anything back
- Items sent back without prior authorisation may not be accepted
- We recommend using a tracked shipping service for returns

8. Refund Processing
- Approved refunds will be processed within 7 business days of us receiving the returned item
- Refunds will be issued via the original payment method
- Shipping costs are non-refundable unless the return is due to our error or a defective product

9. Contact Us
For all returns and refund queries: hello@allinhealth.co.za
Farm 25, Jakkalskraal, Bitou, Plettenberg Bay, Western Cape, 6606, South Africa

​